Expert Cloud Support Professional

5 days ago

Singapore beBeeSupport Full time $80,000 - $120,000
Cloud Support Specialist

Join a global team of experts providing world-class support and ongoing maintenance for our clients.

Key Responsibilities:

  • Operating at a comprehensive technical level to validate and triage technical issues received from clients, perform initial diagnostics, and engage our engineering support team to resolve incidents within agreed service levels.
  • Assisting clients during the full lifecycle of the product from cloud infrastructure provisioning, product installation to production rollout and ongoing support.
  • Managing client communications 24x7 to proactively engage clients on identified incidents along with responding to client issues and ensuring speedy resolution.

What We're Looking For:

  • Being part of a multi-region Cloud Support shift pattern to ensure global 24x7 client coverage.
  • Understanding, investigating, and resolving client technical queries and issues.
  • Validating core infrastructure, platform, and banking layer issues.
  • Reviewing logs, alerts, traces to spot anomalies and progress investigations.
  • Analysing internal and client-hosted observability tools.
  • Owning assigned tickets and ensuring clients are updated on the incidents' progress, timeframes, and resolution plans.
  • Working with L3 engineering support in line with agreed service levels.
  • Collaborating with the wider engineering teams, obtaining a deep technical understanding of Vault and associated roadmap.

Why Work With Us?

We offer a dynamic work environment that fosters collaboration and innovation. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that promotes these principles.

As a member of our team, you will have the opportunity to grow professionally and personally, develop new skills, and contribute to meaningful projects that make a real impact.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and inclusive work environment.
  • Flexible working arrangements, including remote work options.
  • Access to cutting-edge technology and tools.

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