Cloud Computing Support Expert

5 days ago

Singapore beBeeCloudSupportSpecialist Full time $80,000 - $120,000

Cloud Technical Support Role

 

We are seeking a highly skilled Cloud Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support to global customers, resolving complex technical issues, and driving continuous product optimization.

 

  • Main Responsibilities:
  • Provide timely and professional support to customers via ticketing systems, emails, and IM channels.
  • Analyze and resolve complex technical problems, collaborating with technical experts and R&D teams when necessary.
  • IDentify urgent and critical issues, assess complaints, and prioritize or escalate them to minimize resolution time and mitigate risks.
  • Collect, synthesize, and summarize customer feedback to drive continuous product improvement and enhancements.

 

Required Skills and Qualifications

 

  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in R&D, technical operations, or system maintenance.
  • Strong understanding of cloud technologies, including compute, networking, storage, containerization technology, CDN, video technology, and large-scale AI models.
  • Extensive troubleshooting or operations experience in several of these domains.
  • Proven customer-centric mindset with professional customer service and technical communication skills.

 

Benefits

 

At our organization, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a meaningful impact and creating life-changing solutions that inspire creativity and enrich life.

 

Career Growth and Opportunities

 

This role offers opportunities for career growth and development, working with a talented team of professionals who are dedicated to delivering exceptional results. We strive to create an inclusive and diverse work environment that values curiosity, humility, and impact.

 

Keyword: CloudSupportSpecialist

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