Customer Order Management Specialist

1 week ago

Singapore beBeeCustomer Full time $40,000 - $80,000
Job Overview

This role is for a proactive and customer-oriented individual who will serve as the focal point for customers from the Asian Pacific (ASPAC) region. The main responsibility of this position is to manage material orders received from customers, ensuring timely processing, administration, and management of these orders.

Key Responsibilities
  • Process, administer, and manage material orders received from customers in a timely manner.
  • Build and maintain strong relationships with customers by providing high-quality responses to their requests and inquiries.
  • Proactively update customers on the status of their enquiries and deliveries.
  • Handle invoice discrepancies in a timely fashion to support sales and finance in the accounts receivables department.

Additional Responsibilities
  • Ensure that customers receive full support for their spares orders issues.
  • Organize and conduct regular account meetings with various departments to share information and keep a global view on customer activity.
  • Measure and utilize key performance indicators (KPIs) to manage material order activity and produce reports for customers, account teams, and management.
  • Assist, coordinate, and prepare reports on operational topics and participate in customer meetings as required.
  • Contribute to increasing customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance.

Requirements
  • Diploma with 2 or more years of customer service experience in a dynamic environment, preferably from the aerospace industry.
  • Excellent working knowledge of MS Office applications, especially Excel and PowerPoint.
  • Knowledge of Lotus Notes tools and SAP would be advantageous.
  • Candidates with basic shipping knowledge, including transportation of dangerous goods and INCO terms, will have an added advantage.
  • Ability to work as a team player.
  • Self-motivated and driven to work with a positive attitude.
  • Desire to achieve results and advance with a fast-growing organization.
  • Proactive, customer-oriented attitude and working style for both internal and external customers.
  • Ability to work positively in an account team environment.
  • Ability to understand customers to develop and propose creative solutions to issues.
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues.
  • Self-starter and able to work without constant direction while administering your customer portfolio.
  • Proactively take initiative to ensure customer satisfaction.
  • Structured way of working.
  • Superior communication skills.
  • Analytical skills.

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