Regional IT Support Director
1 month ago
We are seeking a highly skilled Regional IT Support Director to lead our regional IT support teams in providing efficient and effective IT services. This role is ideal for individuals with a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction.
Key Responsibilities:- Lead a team of IT professionals across multiple regional sites, ensuring optimal performance, service quality, and resolution of IT-related issues.
- Develop and enforce standard operating procedures for efficient service desk operations, adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Coordinate incident management, perform root cause analysis for recurring incidents, and work with other IT teams to implement permanent fixes.
- At least 5 years of experience in IT Helpdesk/Service Desk, with at least 2 years in a managerial or supervisory capacity.
- Experience managing a regional or multi-site IT support team is preferred.
- Strong understanding of ITIL best practices and frameworks, with experience in BMC and ServiceNow being a plus.
- Excellent leadership, coaching, and team management skills, with the ability to communicate technical information to non-technical stakeholders.
- A competitive salary of $80,000 - $120,000 per annum, depending on experience.
- A hybrid work arrangement, offering flexibility and work-life balance.
- Good benefits and insurance coverage, ensuring your well-being and security.
- A great working environment with local and regional team members to collaborate and grow with.
- A multinational company structure with autonomy and room to advance in your career.
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