Senior Operations Manager
2 weeks ago
About Us
Capella Singapore is a renowned luxury hotel located in the heart of Sentosa Island, offering world-class amenities and services to its discerning guests.
Job Summary
We are seeking an experienced Senior Operations Manager to join our team. The ideal candidate will have a proven track record in managing high-end hotels or resorts and possess excellent leadership skills.
Key Responsibilities
- Supervise and support Wedding and Social Events Team to deliver exceptional service to clients
- Present sales reports and recommendations to management for decision-making purposes
- Be involved in career progression and succession planning of team members
- Analyze guests' feedback to identify areas for improvement
- Handle guest complaints following the instant pacification procedure
Requirements
- Minimum 3 years of experience in supervisory role in the service industry
- Ability to communicate clearly and pleasantly with guests and internal stakeholders
- Possess Singapore food safety certification
Compensation and Benefits
The estimated salary for this position is SGD 80,000 - 100,000 per annum, depending on experience. Additionally, we offer a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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