Bridal Gown Rental Operations Specialist

2 weeks ago

Singapore beBeeOperations Full time $4,000 - $6,000
Operations Manager Job Description

We are seeking a highly skilled and organized Operations Manager to oversee the day-to-day operations of our bridal gown rental business.

  • Manage staff, ensure smooth customer experience, inventory control, scheduling, and uphold high standards of service and presentation.

Key Responsibilities:

  • Ensure smooth boutique operations including appointment scheduling, client check-ins, and adherence to standard operating procedures for gown trials and returns.
  • Monitor gown availability, coordinate cleaning and alterations, inspect returned items, and maintain an organized and well-documented inventory system.
  • Liaise with brides to arrange fitting schedules, track important event dates, and ensure timely gown preparation and delivery for weddings or photoshoots.
  • Provide a seamless, memorable experience for brides from first consultation to gown return while ensuring personalized service and prompt issue resolution.
  • Introduce clients to value-added options such as premium gowns, accessories, or photoshoot packages to enhance their rental experience and increase revenue.
  • Track client records, appointments, payments, and gown usage; coordinate with dry cleaners, alteration specialists, and suppliers to ensure service reliability.

Required Skills and Qualifications:

  • Proficiency in scheduling tools and applying standard operating procedures to manage boutique appointments and daily operations efficiently.
  • Knowledge of inventory software and gown tagging systems to track gown availability, cleaning schedules, and condition reporting.
  • Ability to utilize CRM tools and planning sheets to manage fitting schedules, event timelines, and gown readiness before client weddings.
  • Customer service skills and communication abilities to personalize each client's journey from fitting to return.
  • Digital catalogues and retail selling techniques to recommend value-added packages and increase customer spend.
  • Preparation of gown rental reports and coordination with cleaning and alteration vendors using Excel, email, and messaging tools.
Benefits:
  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop skills and expertise in operations management.
  • Collaborative and supportive team environment.

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