Key Operations Position Available

4 days ago

Singapore beBeeOperations Full time $4,000 - $6,000
Operations Manager Job Description

We are seeking a detail-oriented and customer-centric Operations Manager to oversee the day-to-day operations of our bridal gown rental boutique. The ideal candidate will be responsible for managing staff, ensuring smooth customer experience, inventory control, scheduling, and upholding the boutique's high standards of service and presentation.

  • Ensure smooth boutique operations including appointment scheduling, client check-ins, and adherence to SOPs for gown trials and returns.
  • Monitor gown availability, coordinate cleaning and alterations, inspect returned items, and maintain an organized and well-documented inventory system.
  • Liaise with brides to arrange fitting schedules, track important event dates, and ensure timely gown preparation and delivery for weddings or photoshoots.
  • Provide a seamless, memorable experience for brides — from first consultation to gown return — while ensuring personalised service and prompt issue resolution.
  • Introduce clients to value-added options such as premium gowns, accessories, or photoshoot packages, to enhance their rental experience and increase revenue.
  • Track client records, appointments, payments, and gown usage; coordinate with dry cleaners, alteration specialists, and suppliers to ensure service reliability.
Required Skills and Qualifications

The ideal candidate should possess:

  • Proficiency in scheduling tools and ability to apply SOPs to manage boutique appointments and daily operations efficiently.
  • Experience with inventory software and gown tagging systems to track gown availability, cleaning schedules, and condition reporting.
  • Utilisation of CRM tools and planning sheets to manage fitting schedules, event timelines, and gown readiness before client weddings.
  • Excellent customer service skills and communication abilities to personalise each client's journey from fitting to return.
  • Digital catalogues and retail selling techniques to recommend value-added packages and increase customer spend.
  • Ability to prepare gown rental reports and coordinate with cleaning and alteration vendors using Excel, email, and messaging tools.
Benefits

The Operations Manager role offers a range of benefits, including:

  • Opportunity to work in a dynamic and customer-focused environment.
  • Chance to develop and implement efficient systems and processes.
  • Collaboration with a talented team to achieve shared goals.
Others

The Operations Manager will also have the opportunity to:

  • Contribute to the growth and development of the bridal gown rental boutique.
  • Work closely with brides to provide exceptional service and support.
  • Develop and maintain strong relationships with suppliers and vendors.

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