Ecommerce Customer Service Team Member
21 hours ago
We are a reputable company seeking a highly skilled Ecommerce Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, be detail-oriented, and possess a positive attitude in handling customer inquiries efficiently.
Job Overview
This role involves assisting customers with their orders, resolving issues, and providing information about our products and services. As an Ecommerce Customer Service Executive, you will be responsible for responding promptly to customer inquiries via phone, email, live chat, and social media, while providing accurate, valid, and complete information by using the right methods and resources.
Key Responsibilities:
- Respond to customer inquiries in a timely manner.
- Provide accurate information to customers regarding their orders and products.
- Resolve product or service problems by clarifying the issue, determining the cause, and offering the best solution.
- Process orders, refunds, and exchanges efficiently.
- Keep records of customer interactions, transactions, and issues, updating our internal systems.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues have been resolved.
Requirements:
- A minimum of 1 year experience in a customer service role, preferably in ecommerce/retail/call centre.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks and prioritize efficiently.
- Proficiency with Microsoft Office and basic computer skills.
Benefits
- A competitive salary of SGD $3,200 - $4,500 per month, depending on experience.
- Opportunities for growth and advancement within the company.
- A supportive and collaborative team environment.
About the Role
This is a full-time position requiring onsite shift work (8.30am - 5.30pm/1pm - 10pm) rotating with the team. You will be required to work 6 off days every 4 weeks. We offer a comprehensive benefits package and opportunities for professional development.
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