Ecommerce Customer Service Operations Specialist

2 days ago


Singapore GAIN CITY BEST-ELECTRIC PTE LTD Full time
Job Overview:
We are seeking a highly skilled Ecommerce Customer Service Representative to join our team at GAIN CITY BEST-ELECTRIC PTE LTD. As an Ecommerce Customer Service Executive or Senior Executive, you will be responsible for delivering exceptional customer service and support to our customers via multiple channels. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong attention to detail.

About the Role:
This is a full-time position that requires onsite shift work with rotating schedules (8:30am - 5:30pm/1pm - 10pm) and six days off every four weeks. You will be working closely with other teams, such as Warehouse and Purchasing, to improve the overall customer experience.

Responsibilities:
Respond promptly to customer inquiries via phone, email, live chat, and social media. Provide accurate, valid, and complete information by using the right methods and resources. Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution. Process orders, refunds, and exchanges in a timely manner. Keep records of customer interactions, transactions, and issues, updating our internal systems. Identify and escalate priority issues to the appropriate department or supervisor. Follow up with customers to ensure their issues have been resolved. Collaborate with other teams to improve the overall customer experience. Stay up-to-date with product knowledge and company policies to accurately assist customers.

Requirements:
Previous experience in a customer service role (preferably in ecommerce/retail/call centre). Excellent verbal and written communication skills (English). Strong problem-solving skills and attention to detail. Ability to handle multiple tasks and prioritize efficiently. Proficiency with Microsoft Office and basic computer skills. Diploma or equivalent and above is a plus.

Preferred Skills:
Experience working in ecommerce or online retail. Knowledge of common ecommerce platforms (Shopee, Lazada, Magento, etc.). Bilingual or multilingual skills are a plus.

What We Offer:
A competitive salary of SGD 40,000 - SGD 60,000 per annum, depending on experience, along with a benefits package and opportunities for growth and advancement.

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