Strategic CRM Operations Leader
7 days ago
About Warner Bros. Discovery
At Warner Bros. Discovery, we create worlds that capture the hearts and imaginations of audiences around the globe. Our vast portfolio of iconic content and beloved brands spans film, television, interactive entertainment, and more.
We're looking for a highly skilled Strategic CRM Operations Leader to join our team in APAC. As a key member of our Max team, you will be responsible for overseeing day-to-day CRM operations and driving user retention, engagement, and monetization through messaging channels such as email, push, and in-app.
Job Description:
The ideal candidate will have 5+ years of experience in CRM Operations with enterprise-level ESP and/or marketing automation tools. Strong preference for Braze experience. The role requires advanced experience in managing projects through Asana, JIRA, Monday.com, or similar platforms, as well as building automated campaigns through a journey-building platform.
You will work closely with the marketing and lifecycle teams to develop complex messaging journeys for lifecycle campaigns (e.g., onboarding, rescue). The successful candidate will also manage end-to-end campaign ops process from request intake through scheduling, measure and report on CRM operational performance, providing actionable insights to enhance processes.
Requirements:
- 5+ years of experience in CRM Operations with enterprise-level ESP and/or marketing automation tools
- Strong preference for Braze experience
- Advanced experience in managing projects through Asana, JIRA, Monday.com, or similar platforms
- Advanced experience in building automated campaigns through a journey-building platform
- Ability to liaise with creative, engineering, technical, marketing, analytics and business teams
- Strong team focus with outstanding organizational and resource management skills
What We Offer:
This is a fantastic opportunity to join a dynamic and innovative company like Warner Bros. Discovery. We offer a competitive salary range of $120,000 - $150,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and generous paid time off.
Work Environment:
As a valued member of our team, you will be part of a collaborative and inclusive work environment. Our office is located in [APAC location], and we offer a flexible work arrangement that allows you to balance your work and personal life.
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