Learning Experience Specialist

24 hours ago

Singapore Chainalysis Full time

The Chainalysis Training Team is dedicated to providing impactful, engaging content that drives education on cryptocurrency technology and Chainalysis products.

We strive to ensure our customers have a thorough understanding of the ecosystem and can effectively utilize Chainalysis solutions to achieve real-world results.

In this role, you'll:

Create engaging, interactive content to teach our customers about new product offerings, launch e-learning courses, and explain cryptocurrency developments to a global audience.

Develop expertise across the Chainalysis product suite, on cryptocurrency technology, and investigative, compliance & regulatory workflows - and help others develop these same skills.

Build trust with customers through your approachable style. Collaborate widely within Chainalysis, working closely with experts in customer success, product development, investigations, research, revenue, and beyond to find the best way to meet our customer's learning needs.We're looking for candidates who have:

Worked in investigations, intelligence analysis, or financial compliance, or have comparable experience and a proven ability to learn new fields quickly.

Training experience, designing and delivering exceptional virtual & onsite training globally. An interest in blockchain technology and a strong curiosity and hunger to learn new tech trends and develop industry-leading expertise.The ability to communicate effectively across all levels of audience from new hires to established executives. Customer enablement experience, working with large enterprises. A background in learning and development within a SaaS organization. Fluency in Chinese (Mandarin) and English. Nice to have experience:
Bonus points if you are fluent in additional Asian languages. Bonus points if you have experience with Chainalysis or other blockchain analysis software products. Previous experience as a trainer or teacher in a classroom setting. Strong creative skills in content development are highly desirable.

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