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Strategic Technology Solutions Architect

2 weeks ago

Singapore beBeeEnterprise Full time
Job Description

We are seeking a highly skilled Enterprise Architect to join our pre-sales organization. As an Enterprise Architect, you will be responsible for building credibility and trust with technical leaders in our largest customers by developing cross-functional strategies and solutions.

You will act as a technical leader for our customers' most complex solutions, ensuring they can realize the value they need. This involves leveraging best practice and industry standards to build customer trust and architect best-in-class solutions.

The right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. They will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base, and one data model.

This role requires strong communication and storytelling skills, with the ability to translate technical solutions into executive-level business value narratives. You will collaborate across pre-sales, product management, and industry go-to-market teams to shape and deliver Telco reference architectures and platform roadmaps.

Key Responsibilities
  • Engage with Telco CIOs, CTOs, enterprise architects, and business leaders to define platform strategies aligned with their digital priorities.
  • Translate complex network and operational challenges into innovative ServiceNow solutions across domains such as IT, customer operations, network operations, field services, and partner ecosystems.
  • Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of large telecommunications providers through TM Forum-aligned architecture models.
Requirements

To be successful in this role, you will need:

  • 15+ years of technology experience, including 5+ years in the telecommunications industry, ideally in pre-sales, architecture, consulting, or technology strategy roles.
  • Strong knowledge of Telco business models, operations, and architecture frameworks, such as TM Forum ODA.
  • Experience in delivering TM Forum Catalyst Projects.
  • Proven ability to influence Telco executives and technical stakeholders by articulating industry-specific value propositions and transformational outcomes.
  • Deep understanding of cloud-based platforms, SaaS architectures, and emerging technologies such as AI/ML, 5G, edge computing, and network automation.
  • Hands-on experience mapping Telco use cases to platform capabilities.
  • Familiarity with ServiceNow or similar platforms preferred.