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Visionary Customer Experience Leader
3 weeks ago
Transform Customer Experiences Through Visionary Leadership
Job DescriptionThe role of a Client Engagement Journey Head is to spearhead the development and execution of customer engagement strategies across digital channels. This involves leading cross-functional teams to design, implement, and optimize customer journeys that drive business growth and loyalty.
As a Client Engagement Journey Head, you will be responsible for:
- Defining customer experience vision and strategy aligned with organizational goals
- Developing and executing customer journey roadmaps to drive business outcomes
- Collaborating with design, sales, product, and marketing teams to deliver customer-centric solutions
- Leading analytics-driven decision-making to inform customer experience improvements
Required Skills and Qualifications
To succeed in this role, you will need:
- 12+ years of experience in banking and customer engagement
- Proven leadership skills with experience managing large teams in complex environments
- Strong analytical and innovative abilities, with excellent communication and interpersonal skills
- Experience interacting with technology, risk, and compliance stakeholders
- Customer-centric focus with understanding of product propositions and customer journey design
Benefits
This role offers:
- Opportunities to work on high-impact customer engagement projects
- Collaborative and dynamic work environment
- Chance to develop and lead a team of talented professionals
Others
As a Client Engagement Journey Head, you will have the opportunity to:
- Make a meaningful impact on customer experiences and business outcomes
- Develop your leadership and strategic thinking skills
- Contribute to the evolution of the organization's customer engagement strategy
