Quality Assurance Manager

2 weeks ago


Singapur, Singapore The Edge Partnership Full time

Quality Assurance Manager

The Edge Partnership is seeking a highly skilled Quality Assurance Manager to lead our quality initiatives and ensure compliance with industry standards.

Key Responsibilities:

  • Quality Management System (QMS): Develop and implement a QMS that aligns with ISO 9001 and company objectives, ensuring seamless integration with business processes.
  • Auditing: Conduct regular internal and external audits to assess compliance with quality standards, identifying areas for improvement and implementing corrective actions.
  • Process Improvement: Lead initiatives to enhance processes, reduce waste, and increase efficiency while maintaining quality standards, fostering a culture of continuous improvement.
  • Compliance: Ensure products and services meet regulatory requirements, including safety, environmental, and legal standards, through effective risk management and mitigation strategies.
  • Training and Development: Provide quality management training to staff, equipping them with the necessary skills and knowledge to excel in their roles and contribute to a culture of quality.
  • Data Analysis: Analyze quality data and metrics to identify trends, root causes of defects, and areas for improvement, informing data-driven decision-making.
  • Supplier Quality Management: Ensure suppliers meet quality standards through regular audits and effective communication, fostering strong relationships and driving supplier development.
  • Customer Satisfaction: Monitor customer feedback and address quality concerns or complaints, ensuring high levels of customer satisfaction and loyalty.
  • Documentation: Manage all quality-related documentation, including procedures, work instructions, and inspection records, ensuring accuracy and accessibility.
  • Leadership: Lead cross-functional teams in quality initiatives, communicating effectively with senior management, stakeholders, and other departments to align quality goals with business objectives.

Requirements:

  • Bachelor's degree in quality assurance or equivalent with at least 10 years' relevant experience and Lead Auditor certification.
  • At least 5 years' relevant experience, with a proven track record of conducting quality assurance audits, incident investigations, site inspections, risk assessments, and change management.
  • Strong interpersonal and business skills, including written/verbal communication, computer use, and the ability to multi-task efficiently.


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