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Quality Assurance Manager
2 months ago
Job Summary
The Quality Manager will be responsible for developing, implementing, and maintaining a Quality Management System (QMS) that aligns with industry standards and company objectives. This includes conducting internal and external audits, leading process improvement initiatives, and ensuring compliance with regulations and standards.
Key Responsibilities
- Quality Management System (QMS): Develop, implement, and maintain a QMS that meets industry standards and company objectives.
- Auditing: Conduct internal and external audits to assess compliance with quality standards and identify areas for improvement.
- Process Improvement: Lead initiatives to improve processes, reduce waste, and increase efficiency while maintaining quality standards.
- Compliance: Ensure products and services comply with regulations and standards, including those related to safety, environmental, and legal requirements.
- Training and Development: Train staff on quality management principles, tools, and best practices to foster a culture of quality within the organization.
- Data Analysis: Analyze quality data and metrics to identify trends, root causes of defects, and areas that need improvement.
- Supplier Quality Management: Ensure suppliers meet quality standards, often by performing supplier audits and fostering strong supplier relationships.
- Customer Satisfaction: Monitor customer feedback and address any quality concerns or complaints to ensure high levels of customer satisfaction.
- Documentation: Manage all quality-related documentation, including procedures, work instructions, and inspection records.
- Leadership: Lead cross-functional teams in quality initiatives and communicate effectively with senior management, stakeholders, and other departments to align quality goals with business objectives.
Requirements
- Bachelor's degree in quality assurance or equivalent with at least 10 years' relevant experience and Lead Auditor certification.
- At least 5 years' relevant experience and have conducted Quality Assurance Audits, Incident Investigations, Site Inspections, Risk Assessments, Change Management, etc.
- Detail-oriented with strong interpersonal and business skills, including written/verbal communication, computer use, and the ability to multi-task efficiently.
