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Executive in Charge of Guest Experience Excellence

1 week ago

Singapore This Is An IT Support Group Full time

Mandai Wildlife Reserve: A Destination for Nature Lovers

Mandai Wildlife Group is a leading wildlife and nature destination in Singapore, home to world-renowned parks that connect visitors with the fascinating world of wildlife.

We are driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, which will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Summary:

We are seeking a team player and self-leader with a heart to empower others to serve as our Senior Executive in Guest Experience Management. Reporting to the Senior Manager, you will contribute to the organisation's growth and evolution in service delivery and creating exceptional guest experiences.

As a key member of our team, you will work closely with various teams across Mandai to enhance guest experience through organising campaigns, talks, training, and recognition events. Your primary responsibilities include supporting the design and development of innovation, design thinking, and service excellence training workshops.

  • Evaluate workshop feedback data and recommend improvements to workshop design and delivery.
  • Monitor training participation and prepare reports to track progress.
  • Assist in managing project timelines, ensuring tasks stay on track and deadlines are met.
  • Help develop clear and engaging PowerPoint decks to support presentations and project discussions.
  • Assist in contracting engagements with training vendors, such as raising purchase orders and issuing invoices.
  • Support training administration, including booking training rooms, collating registrations, and preparing training materials.

Requirements:

To be successful in this role, you should possess strong organisational and coordination skills, with the ability to manage multiple tasks and meet deadlines. Good communication and interpersonal skills are essential to engage with internal teams and external vendors.

Prior experience in training administration, event planning, or procurement processes is advantageous. Proficiency in tracking training participation and preparing reports is also required.

Experience in workshop design and development, particularly in service excellence or innovation and design thinking, would be a plus.