Inflight Services Manager
4 weeks ago
Job Title: Inflight Services Manager
Job Summary: We are seeking a highly skilled Inflight Services Manager to join our Customer Experience Division. As a key member of the Inflight Services (Design, Development & Standards) department, you will be responsible for maintaining and elevating system-wide standards of lounge and inflight food and beverage (F&B) products and services.
Key Responsibilities:
Develop and implement strategies to enhance customer experience through F&B services
Collaborate with internal stakeholders to optimize undercatering plans and minimize meal wastage
Conduct comprehensive analysis of SIA's Inflight F&B touchpoints and station catering performance
Evaluate and enhance Silver Kris Lounges (SKL) F&B offerings worldwide
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or related field
5+ years of experience in F&B operations or service quality management (preferably in aviation or hospitality)
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI)
Excellent verbal and written communication skills
Proven ability to manage multiple projects and meet deadlines
Collaborative mindset with a results-oriented approach
Self-motivated with the ability to work independently and make decisions in ambiguous situations
Passion for delivering exceptional customer experiences
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Singapur, Singapore Singapore Airlines Full timeJob DescriptionJoin Singapore Airlines' Customer Experience Division as a key member of the Inflight Services (Design, Development & Standards) department. In this pivotal role, you'll be responsible for maintaining and elevating system-wide standards of lounge and inflight food and beverage (F&B) products and services, directly contributing to SIA's vision...
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