Inflight Services Manager

4 weeks ago


Singapur, Singapore Singapore Airlines Full time

Job Title: Inflight Services Manager

Job Summary: We are seeking a highly skilled Inflight Services Manager to join our Customer Experience Division. As a key member of the Inflight Services (Design, Development & Standards) department, you will be responsible for maintaining and elevating system-wide standards of lounge and inflight food and beverage (F&B) products and services.

Key Responsibilities:

Develop and implement strategies to enhance customer experience through F&B services

Collaborate with internal stakeholders to optimize undercatering plans and minimize meal wastage

Conduct comprehensive analysis of SIA's Inflight F&B touchpoints and station catering performance

Evaluate and enhance Silver Kris Lounges (SKL) F&B offerings worldwide

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or related field

5+ years of experience in F&B operations or service quality management (preferably in aviation or hospitality)

Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI)

Excellent verbal and written communication skills

Proven ability to manage multiple projects and meet deadlines

Collaborative mindset with a results-oriented approach

Self-motivated with the ability to work independently and make decisions in ambiguous situations

Passion for delivering exceptional customer experiences



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