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Ticketing Operations Manager
2 weeks ago
We are Live Nation, the world's largest live entertainment company. Our vision is to connect people around the world to the live events they love.
About the Role:
This exciting opportunity has arisen for a highly organized and customer-focused individual to join our team as a Ticketing Assistant Manager in Singapore. Reporting to the Head of Operations, you will play a pivotal part in ensuring the smooth and efficient operation of our Box Office on Event days.
The successful candidate will have a minimum of 3-5 years' experience in ticket office operations, preferably in the sporting or multi-purpose event marketplace. You will be responsible for supervising daily operations, improving operational management systems, and working closely with various departments to streamline processes and improve productivity.
As a key member of our team, you will have the opportunity to work closely with clients and internal stakeholders to deliver excellent support and ensure positive client and customer experiences. If you have a passion for delivering exceptional customer service and are looking for a challenging role that offers opportunities for growth and development, please apply.
Key Responsibilities:
Assist the Head of Operations with supervising daily operations of the Ticketing (Customer Service) Team/ Call Centre in an appropriate, cost-effective way and promote a positive and safe working environment.
Improve operational management systems and work on processes and best practices to identify areas requiring changes; consult the Head of Operations to develop strategies for improvement and implement these strategies in a timely manner.
Handle escalated customer inquiries and resolve issues promptly and effectively.
Coordinate interdepartmental communication and collaboration to streamline processes such as event information and sales guidelines for the Call Centre and to ensure that all staff have the required tools and information for seamless communication and service delivery to all customers.
Assist in the recruitment and selection of staff in consultation with the Operations Assistant Manager, Ticketing Operations and to train, mentor, and develop customer service representatives to ensure they deliver excellent support.
Develop and implement processes for inventory management and equipment utilization.
Support event management initiatives and ensure timely execution of operational requirements.
Complete payroll for casual staff on a monthly basis, monitoring overtime and authorizing any timesheets.
