Senior Customer Experience Advocate

1 week ago


Singapore DBS Bank Limited Full time
Company Overview

DBS Bank Limited is a leading financial institution that provides innovative banking solutions to its customers. As a Senior Customer Relations Manager, you will play a critical role in ensuring that customers receive exceptional service and support.

Job Description
You will be responsible for end-to-end management of customer service issues, including investigation, listening, and understanding customer needs. You will propose solutions/alternatives to customer issues, identify process improvements or coaching needs, and lead and render guidance to customer relations managers and L2 escalations specialists.

Required Skills and Qualifications
Strong case resolution skills, ability to complete promised action/follow-up to ensure customer's needs are addressed. Excellent written & verbal communication skills, ability to communicate with people of all levels, and adaptability to changes in terms of product, process, and systems.

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