Head of Customer Experience Apac
2 weeks ago
Min 10+ years strong professional services, delivery and team management experience | Support Banking & Financial Services, eCommerce and related clients (Must) | Experience in Fraud, Authentication, Identification, AI, ML, Big Data, Digital Transformation, Credit, Lending, IoT, Risk Management or Decisioning related solutions (advantage) | Cover APAC market with focus in ASEAN region
Our client is a Leading FinTech Firm, looking to hire an experienced senior professional who will be in charge of delivering a seamless customer experience across all professional services stages and touchpoints of the company's customer journey plays a key role in outlining and achieving higher customer satisfaction, customer retention, new business growth, and profitable turnovers.
**You will be involved in activities such as**:
- Manage the customer experience team to work in collaboration with all other business functions, to consistently deliver the end-to-end customer experience
- Establish & maintain efficient customer service processes and standard operating procedures for the organisation and its internal and external customers
- Enabling a two-way stream with customer-facing teams through; collecting feedback from client-facing teams to derive meaningful insights for improvements
- Interact with senior management contacts to proactively advocate for solutions and manage the customer escalation process
- Build and manage a team of project managers, technical support, and customer experience specialists with deep domain expertise
**You will possess**:
- Bachelor / Master Degree with relevant experience background
- Ability to manage a team of 10-20 professional services/ delivery staff
- Strong experience in project management with involvement in product development
- Experience in fraud & risk management, payments, security, AI, ML, big data, credit, lending or decisions related enterprise banking & finance solutions
- Strong written and verbal communication skills
Datasearch Consulting Pte Ltd | Licence no. 17S8525 | Reg. No.: R1871070
Min 10+ years strong professional services, delivery and team management experience | Support Banking & Financial Services, eCommerce and related clients (Must) | Experience in Fraud, Authentication, Identification, AI, ML, Big Data, Digital Transformation, Credit, Lending, IoT, Risk Management or Decisioning related solutions (advantage) | Cover APAC market with focus in ASEAN region
Our client is a Leading FinTech Firm, looking to hire an experienced senior professional who will be in charge of delivering a seamless customer experience across all professional services stages and touchpoints of the company's customer journey plays a key role in outlining and achieving higher customer satisfaction, customer retention, new business growth, and profitable turnovers.
**You will be involved in activities such as**:
- Manage the customer experience team to work in collaboration with all other business functions, to consistently deliver the end-to-end customer experience
- Establish & maintain efficient customer service processes and standard operating procedures for the organisation and its internal and external customers
- Enabling a two-way stream with customer-facing teams through; collecting feedback from client-facing teams to derive meaningful insights for improvements
- Interact with senior management contacts to proactively advocate for solutions and manage the customer escalation process
- Build and manage a team of project managers, technical support, and customer experience specialists with deep domain expertise
**You will possess**:
- Bachelor / Master Degree with relevant experience background
- Ability to manage a team of 10-20 professional services/ delivery staff
- Strong experience in project management with involvement in product development
- Experience in fraud & risk management, payments, security, AI, ML, big data, credit, lending or decisions related enterprise banking & finance solutions
- Strong written and verbal communication skills
Datasearch Consulting Pte Ltd | Licence no. 17S8525 | Reg. No.: R1871070
Posted Date: 08 Mar 22
**Company Overview**
Datasearch Consulting is a highly specialised executive search and recruitment firm focused purely on the Financial Technology, Payments and Data sectors. The firm is headquartered in Singapore and covers the Asia Pacific Region. We have strong links to many of the world’s top international technology and data firms, and also work with a number of fast growing and ambitious small to medium size companies.
To deliver our services we have built a highly talented and passionate team of professionals with extensive industry experience. We combine local market knowledge with international databases and networks, giving our contacts access to specialised opportunities and highly sought after talent globally.
-
Regional Head of Customer Experience, Apac
15 hours ago
Singapore Zoom Full time**Regional Head of Customer Experience, APAC** **What you can expect** The Regional Head of Customer Experience - APAC will be responsible for leading Workvivo Customer Experience in the APAC region. You will build and lead a high-performing team dedicated to managing and growing our newly acquired customers. You will ensure an exceptional customer...
-
Head of Customer Experience
2 days ago
Singapore Carta Full timeHead of Customer Experience **The Company You'll Join** Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by...
-
Head of Apac Customer Project
4 days ago
Singapore BNP Paribas Full timeIn Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a...
-
Apac & Hq Finance Manager
4 days ago
Singapore BRAINLABS APAC PTE. LTD. Full time**Purpose** The key purpose of this role is to be responsible for APAC and HQ financials, provide support to the SVP, APAC and the Group Financial Controller respectively, and be a direct contributor to global financing projects to support the delivery of operational objectives of the business. This is a great opportunity to gain experience and progress in...
-
Head of Lending Apac
1 week ago
Singapore ING Full timeAs the head of Lending APAC, you are a dynamic and multifaceted senior leader who will lead the regional business through a pivotal phase of growth and transformation. Anchored in the Wholesale Banking Lending strategy, you are responsible for overseeing and managing a diversified lending portfolio, ensuring a balanced mix of loan products and client...
-
Manager, Customer Experience Apac
15 hours ago
Singapore VANTAGE DATA CENTERS APAC PTE. LTD. Full time**About Vantage Data Centers** Vantage Data Centers is committed to being a workplace of inclusion, equality, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers,...
-
Head of Customer Experience and Capability
6 days ago
Singapore Johnson & Johnson Full timeResponsible for leading the APAC Marketing Excellence Centre of Excellence (CoE) including the development and execution of APAC Marketing Excellence strategy in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy. Accountable for market performance by driving in-market competitiveness...
-
Head of Sales
2 days ago
Singapore B&H Worldwide Full time**Job Title**: Head of Sales - APAC **Line Manager**: Group Managing Director **Location**:Singapore / Hongkong Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to...
-
Head of Workplace Management, Apac
2 weeks ago
Singapore JLL Full timeAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
Head of Enterprise Sales, Apac
2 weeks ago
Singapore TEEMUNO PTE. LTD. Full time**Role**:Head of Enterprise Sales, APAC **Location**:Singapore (remote) **About Us**:gimmefy is an innovative AI-powered platform built by marketers for marketers, designed to revolutionize content creation and marketing for enterprises. By leveraging cutting-edge AI technology, gimmefy simplifies the creative process, enabling users to easily generate...
-
Field Operations
6 days ago
Singapore PLK APAC PTE. LTD. Full time**Job Overview**: The Manager, Field Operations - PLK APAC is responsible for setting brand standards and ensuring consistency across Popeyes, APAC. The position also leads strategic guest experience initiatives, develops regional training content & standards, supports implementation of market tests, and the continuous improvement of restaurant procedures &...
-
Head of Sales
2 weeks ago
Singapore Datasearch Consulting Full timeCompetitive package and benefits- Full-time / Singapore- Sales / Account Management- Singapore The Company is a** **fast-growing digital asset company that operates a marketplace designed to meet the needs of both crypto-native firms as well as the world's largest financial institutions. The company is seeking a full-time Head of Sales (APAC) to lead its...
-
Head of Claims, Apac
4 days ago
Singapore Everest Re Group, Ltd. Full timeTitle: Head of Claims, APAC Company: Everest Intl Re, Ltd Singapore Job Category: Claims **Job Description**: Everest is a leading global Reinsurance and Insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout its history, Everest has maintained its discipline and focus on...
-
IT Data Analyst, Apac
2 weeks ago
Singapore SHARKNINJA APAC HOLDING PTE. LTD. Full time**Position Overview** The **IT Data Analyst, APAC reporting to Head of IT, APAC**will play a critical role in driving breakthrough results for Shark Ninja’s APAC operations by developing and operationalizing data-driven solutions. This role will focus on **creating and maintaining business dashboards, market share reporting, investment analysis, NPD...
-
Singapore LAPP ASIA PACIFIC PTE. LTD. Full time**Objectives of the position**: Innovation and Advanced Technology department members have rich experience in technology and engineering in various industries, and should be able to find and develop optimal or more innovative ideas that meet customer conditions. Through such innovative thinking, R&D departments in each Asia should be stimulated and...
-
Regional Counsel, Apac
15 hours ago
Singapore AIG APAC HOLDINGS PTE. LTD. Full time**Who we are** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
-
Head of Apac
1 week ago
Central Singapore Control Risks Full timeControl Risks VANTAGE is seeking a dynamic, experienced leader to lead our APAC operations. VANTAGE is a global practice, but we recognise the necessity for a senior figure to elevate our activities in the region to enhance research output, foster engagement with senior colleagues across practices, and drive local client relationships within the financial...
-
Head of Customer Experience
3 days ago
Singapore SALLING SEARCH PTE. LTD. Full timeSalling Search is recruiting a **Head of Customer Experience **for a reputable ship owner and operator based in Singapore. **Responsibilities**: - Work closely with various team in rolling out customer service designs, programs and initiatives geared towards customer excellence - Oversee the development as well as execution of a CS capability and training...
-
Singapore AIG APAC HOLDINGS PTE. LTD. Full time**Who we are** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
-
Executive Assistant, Apac 2
1 week ago
Singapore Bank of Singapore Full time**Executive Assistant, APAC 2 (Manager)** **-** **(**250000CA**)** **Description** In this role, you will be providing administrative, secretarial support to the Market Group Head for APAC 2 and may be required to assist in business initiatives from time to time. - Provide administrative and secretarial support to the Market Group Head. This includes...