Front Office Manager

4 hours ago


Singapore SG HOTELS PTE. LTD. Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at SG HOTELS PTE. LTD. in Singapore. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring that all guests receive exceptional service and a memorable experience.

Key Responsibilities:
  • Lead and manage the front desk team to deliver exceptional guest service and achieve departmental objectives.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control front desk operations, including reservations, check-in/check-out, and guest communication.
  • Collaborate with other departments to ensure seamless guest experience and resolve any issues that may arise.
  • Conduct regular team meetings and provide coaching and feedback to ensure team members are meeting their performance goals.
  • Manage front desk budgets and ensure that all expenses are within approved limits.
  • Develop and implement training programs to enhance team members' skills and knowledge.
  • Ensure that all front desk operations are in compliance with company policies and procedures.
Requirements:
  • At least 5 years of experience in a related field, preferably in a hotel or hospitality environment.
  • Proven track record of leading a team and achieving departmental objectives.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Proficiency in Opera and other relevant hotel systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Front Office Manager looking for a new challenge, please submit your application today.



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