
Program Delivery Coordinator
4 days ago
**Job Title:** Senior Customer Service Coordinator
About the RoleWe are seeking an experienced Program Planner to join our team. The successful candidate will be responsible for managing customer accounts, planning delivery schedules, and coordinating with various departments to ensure smooth delivery plans.
Main Responsibilities:
- Manage customer accounts and plan delivery schedules.
- Respond to customer inquiries in a timely manner.
- Monitor daily shipment schedules for customers.
- Follow up on production and shipment statuses.
- Coordinate with departments like Purchasing, Production, Quality Assurance, and Logistics for delivery plans.
- Collaborate with the Purchasing Department on customer forecast demand.
- Handle ECO/ECN processes and facilitate changes.
- Address RMA queries and manage costing.
- Prepare cost estimates and RFQs for customers.
To succeed in this role, you will need:
- A Diploma or Degree in Business, Marketing, or Engineering.
- 2-5 years of experience in customer service.
- Proficient in Microsoft Excel and PowerPoint.
- Attention to detail in pricing/quotations.
We offer a competitive compensation package that includes a salary, benefits, and opportunities for professional growth and development.
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