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Global Operations Lead

1 week ago

Singapore Amazon Full time
Job Description
As a Customer Operations Lead, you will be responsible for delivering exceptional customer experiences by facilitating program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts.

About the Role
You will lead program management efforts for all orders within the assigned region, partnering with leadership teams, operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs).
Key responsibilities include leading all scheduling and coordination efforts, serving as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics, and effectively communicating these requirements to all applicable teams and partners.

Responsibilities
  • Program manage efforts related to transferring assets across state/province and/or country lines.
  • Partner with and/or supporting third-party contractors to enable a seamless client experience while meeting established SLTs.
  • Act as point of escalation for contractors, technicians, and transportation vendors; trouble-shooting issues as they arise.
  • Leverage data to track operational efficiencies, and develop mechanisms and processes to further enhance operations, as appropriate.

What You'll Need
To be successful in this role, you will need 2+ years of experience working in a program management capacity, a degree in a technical field or 4+ years of relevant work experience in a data center operations environment. Strong interpersonal, written, and verbal communication skills are also essential.