ServiceNow Configuration Specialist
1 day ago
We are seeking a highly skilled ServiceNow Configuration Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, implementing, and managing IT service management processes using the ServiceNow platform.
Key Responsibilities:- Configure and customize ServiceNow applications and modules based on business needs.
- Design, implement, and manage IT service management processes using the ServiceNow platform.
- Ensure alignment of processes with ITIL best practices and organizational goals.
- Design integration solutions between ServiceNow and other enterprise systems.
- Ensure seamless data exchange and process automation across integrated systems.
- Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
- Facilitate effective communication and collaboration among all stakeholders.
- Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
- Create and maintain comprehensive documentation for configurations, customizations, and processes.
- Monitor system performance and identify areas for improvement.
- Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.
- Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
- Conduct regular audits to maintain compliance with security and regulatory requirements.
- Identify and implement process improvements to enhance IT service management.
- Propose and implement innovative solutions to enhance the ServiceNow environment.
- Identify potential project risks and develop mitigation strategies.
- Monitor and manage risks throughout the project lifecycle.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Relevant certifications in ServiceNow, ITIL, or project management.
- Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.
- Proven experience in configuring, customizing, and implementing ServiceNow solutions.
- Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
- Strong understanding of ServiceNow architecture, capabilities, and best practices.
- Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
- Knowledge of integrating ServiceNow with other enterprise systems and applications.
- Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).
- In-depth knowledge of ITIL framework and service management processes.
- Experience in process design, re-engineering, and continuous improvement initiatives.
- Ability to analyze and map business requirements to technical solutions.
- Demonstrated experience in leading and managing ITSM projects.
- Strong project management skills, including planning, scheduling, risk management, and reporting.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proven ability to train and mentor team members and end-users.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and experienced ServiceNow Configuration Specialist looking for a new challenge, please submit your application.
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