ServiceNow Configuration Specialist

1 day ago


Singapur, Singapore WomenTech Network Full time
Job Summary

We are seeking a highly skilled ServiceNow Configuration Specialist to join our team. As a key member of our IT Service Management team, you will be responsible for designing, implementing, and managing IT service management processes using the ServiceNow platform.

Key Responsibilities:
  • Configure and customize ServiceNow applications and modules based on business needs.
  • Design, implement, and manage IT service management processes using the ServiceNow platform.
  • Ensure alignment of processes with ITIL best practices and organizational goals.
  • Design integration solutions between ServiceNow and other enterprise systems.
  • Ensure seamless data exchange and process automation across integrated systems.
  • Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
  • Facilitate effective communication and collaboration among all stakeholders.
  • Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
  • Create and maintain comprehensive documentation for configurations, customizations, and processes.
  • Monitor system performance and identify areas for improvement.
  • Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.
  • Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
  • Conduct regular audits to maintain compliance with security and regulatory requirements.
  • Identify and implement process improvements to enhance IT service management.
  • Propose and implement innovative solutions to enhance the ServiceNow environment.
  • Identify potential project risks and develop mitigation strategies.
  • Monitor and manage risks throughout the project lifecycle.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Relevant certifications in ServiceNow, ITIL, or project management.
  • Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.
  • Proven experience in configuring, customizing, and implementing ServiceNow solutions.
  • Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
  • Strong understanding of ServiceNow architecture, capabilities, and best practices.
  • Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
  • Knowledge of integrating ServiceNow with other enterprise systems and applications.
  • Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).
  • In-depth knowledge of ITIL framework and service management processes.
  • Experience in process design, re-engineering, and continuous improvement initiatives.
  • Ability to analyze and map business requirements to technical solutions.
  • Demonstrated experience in leading and managing ITSM projects.
  • Strong project management skills, including planning, scheduling, risk management, and reporting.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proven ability to train and mentor team members and end-users.
What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and experienced ServiceNow Configuration Specialist looking for a new challenge, please submit your application.



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