
Transformation IT Leadership Opportunity
1 week ago
Job Overview
An exceptional opportunity has arisen for a seasoned IT leader to drive strategic transformation in IT service delivery, leveraging expertise in governance frameworks, process optimization, and stakeholder engagement.
About the Role:
- Develop and implement a centralized strategy for IT service delivery operations, enhancing efficiency and customer satisfaction.
- Lead proactive monitoring and issue resolution, ensuring business continuity and minimizing operational disruptions.
- Standardize infrastructure management across networks, servers, and cloud environments, promoting scalability and adaptability.
- Establish robust governance frameworks, policies, and performance metrics for service operations, driving excellence and accountability.
- Collaborate with leaders, vendors, and teams to drive transformation and secure buy-in, fostering a culture of innovation and continuous improvement.
Requirements:
- 15+ years in IT service delivery, with senior leadership experience in transformation initiatives.
- Strong knowledge of ITIL, COBIT, ISO 20000, and service governance frameworks, with a proven track record of implementation and optimization.
- Excellent leadership, communication, and problem-solving skills to influence stakeholders, drive change, and achieve business objectives.
- ITIL certification required; Lean Six Sigma and COBIT certification are advantageous.
The ideal candidate will possess extensive IT governance and leadership experience, with a proven ability to drive transformation, improve service delivery, and foster a culture of excellence.
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