Customer Service Manager

5 days ago


Singapore International Flavors & Fragrances Full time

Job Title: Customer Service Manager - Global Supply Chain

Company Overview

We are a global leader in the taste, scent, and nutrition industry, offering our customers a diverse range of natural solutions. As part of our growth strategy, we are seeking an experienced Customer Service Manager - Global Supply Chain to join our team.

Salary & Benefits

The estimated annual salary for this position is $80,000-$110,000, depending on experience and qualifications. Our company offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Job Description

As a Customer Service Manager - Global Supply Chain, you will be responsible for managing order management, customer information records, and SAP notifications. You will also coordinate with internal teams to ensure timely shipping and delivery of goods. Your excellent communication and organizational skills will enable you to effectively manage multiple priorities and meet deadlines.

Key Responsibilities:
  • Manage order entry, provide order acknowledgments, and set up customer information records.
  • Coordinate the creation or extension of new sales orders and invoices.
  • Raise SAP notifications for customer complaints and issue debit and credit notes as needed.
  • Arrange courier services for customer pre-shipment samples and input late order reasons for delayed deliveries.
  • Quote ITPs for own use to affiliates and liaise with customers on order changes and requests.
Required Skills & Qualifications

To succeed in this role, you will need:

  • Excellent communication and presentation skills, with high-level professional behavior internally and externally.
  • Proactive, accurate, and strong organizational skills to manage multiple priorities.
  • Flexible and adaptable, with ability to manage stress and work well under pressure.
  • Good interpersonal skills to work effectively with people from diverse backgrounds and disciplines.
Benefits

In addition to the competitive salary and benefits package, we offer:

  • A dynamic and inclusive work environment that values diversity and promotes professional growth.
  • Opportunities for career advancement and professional development.
  • A comprehensive training program to help you develop your skills and expertise.
About Us

We are International Flavors & Fragrances, a global leader in the taste, scent, and nutrition industry. We believe in the importance of diversity and inclusion, and strive to create an environment where everyone feels valued and supported. If you are a motivated and experienced professional looking for a new challenge, please apply today


  • customer service

    4 weeks ago


    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...


  • Singapore RMS MARINE & OFFSHORE SERVICE Full time

    ROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...

  • Customer Service

    4 weeks ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Key Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...


  • Singapore PS Energy Pte Ltd Full time

    The Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations. Main Activities: Supervising the daily operations of the customer service team Create and maintain...


  • Singapore United Overseas Bank Full time

    Customer Service ManagerAt United Overseas Bank, we are seeking a skilled Customer Service Manager to lead our customer information team. In this role, you will be responsible for managing the day-to-day activities of the team, ensuring seamless customer service delivery and fostering strong relationships with our customers.Key ResponsibilitiesManage and...


  • Singapore PS ENERGY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Service Manager will oversee our customer service team in providing quality customer service for our clients, developing ways to streamline the customer service process, and supporting smooth & efficient functioning of daily sales operations.Main Activities: Supervising the daily operations of the customer service team ...


  • Singapore ADVINES HR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob descriptionFunctional objectives (Role / desired outcome)• Integrated and effective customer service hub with close cross-regional and -functional alignment.• High customer satisfaction and loyalty via above-average customer service levels.Tasks and Responsibilities• Develop and execute a comprehensive customer service...


  • Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Roles & ResponsibilitiesCustomer Service Manager responsibilities include:· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth· Taking ownership of customers issues and following problems through to resolution· Setting a clear mission and deploying strategies focused towards that missionJob...


  • Singapore HERA BEAUTY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a Customer Service Manager to lead our customer service team and ensure an exceptional experience for all clients who interact with our salon.The Customer Service Manager's responsibilities include overseeing customer service operations, handling client inquiries and complaints, and implementing strategies to improve...


  • Singapore RUNSUN CLOUD PTE. LTD. Full time

    About Us: We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore. Job Summary: As the Customer Service Manager based in Singapore,...


  • Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesA Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities· Improve customer service...


  • Singapore RUNSUN CLOUD PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:We are a leading global organization providing cutting-edge technology and data services to clients worldwide. As we continue to expand, we are seeking a highly skilled and experienced Customer Service Manager to lead technical support and customer service operations in Singapore.Job Summary:As the Customer Service Manager...


  • Singapore PRESTO DRYCLEANERS PTE LTD Full time

    Roles & ResponsibilitiesJob Description:As the Customer Service Manager, you will be the face of our brand, responsible for ensuring that every customer interaction is positive, seamless, and exceeds expectations. You’ll lead our team of dedicated counter service staff at our 11 outlets islandwide, seek to optimise processes, and implement strategies that...


  • Singapore PRESTO DRYCLEANERS PTE LTD Full time

    Key Responsibilities Lead and manage the counter service team, fostering a culture of excellence and accountability. Managed the counter service team’s rostering and leave requests Coordinate and manage pick up and delivery requests from customers with drivers using our driver management system Review attention to office and leather items from Counter...


  • Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    Roles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...