Member Experience Ambassador

4 days ago

Singapore beBeeCustomerService Full time $50,000 - $70,000

Job Title: Senior Member Services Associate

About the Role

The role of a Senior Member Services Associate is pivotal in providing exceptional service to members and guests.

This position requires a unique blend of friendliness, professionalism, and efficiency to deliver an outstanding experience.

Key Responsibilities
  • Greeting and Welcoming:
  • • Greet and welcome members and guests warmly upon arrival or during phone interactions.
  • • Provide a friendly and professional first impression of the organisation.
  • Customer Service:
  • • Answer inquiries in a knowledgeable and courteous manner.
  • • Provide accurate information about facilities, services, and events.
  • • Assist with special requests and ensure customer satisfaction.
  • Record Keeping:
  • • Maintain and update member records accurately.
  • • Handle and process payments efficiently and accurately.
  • Communication:
  • • Communicate effectively with members, guests, and other staff members.
  • • Ensure clear and concise information is relayed during interactions.
  • Problem Solving:
  • • Address and resolve member and guest concerns promptly and professionally.
  • • Escalate issues to the appropriate department or manager when necessary.
  • Administrative Duties:
  • • Perform general administrative tasks such as filing, data entry, and guest registration.
  • • Assist with other duties as required to support the team.
  • Guest Room Reservations Management:
  • • Handle and process room reservations accurately and efficiently via phone, email, or in-person.
  • • Update reservation systems with booking details, changes, and cancellations.
  • • Confirm reservation details with guests and provide necessary information regarding check-in/check-out times and policies.
  • Arrival Coordination:
  • • Prepare for guest arrivals by ensuring rooms are ready and meet quality standards.
  • • Greet guests upon arrival, check them in, and provide key information about the room and facilities.
  • • Address any special requests or requirements before or upon arrival.
  • Departure Procedures:
  • • Facilitate smooth check-out processes, including handling payments and reviewing guest bills.
  • • Address any concerns or issues raised during departure and ensure all charges are accurate.
  • • Conduct final room inspections to ensure cleanliness and readiness for the next guest.
  • Additional Benefits:
  • • 5-Day Work Week in a convenient town area location.
  • • 13-Month AWS Bonus to reward dedication.
  • • Performance Bonus for outstanding contributions.
  • • Ang Pow Bonus.
  • • Retention Bonus to celebrate long-term commitment.
  • • Meal Allowance and Split Shift Allowance as added incentives.
  • • Career Advancement Opportunities to grow within the organisation.
  • • Comprehensive Insurance & Medical Benefits for well-being.
  • • Employee Referral Fee Benefit to reward bringing great talent to the team.

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