Customer Service Representative
1 week ago
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Executive at the SINGAPORE EMERGENCY RESPONDER ACADEMY. The successful candidate will be responsible for delivering exceptional customer experiences and ensuring timely resolution of client queries.
About the Role- This is an excellent opportunity for someone with strong communication skills to provide top-notch service to clients across various channels, including phone, email, and digital platforms.
- The ideal candidate will have a minimum Diploma in any discipline and at least 2 years of relevant experience in a customer-facing role.
- Handle customer interactions over phone, counter, email, and other digital channels, providing timely and professional responses to their inquiries and requests.
- Deliver excellent customer service experiences by resolving issues efficiently and effectively.
- Manage payment collections and related administrative tasks, such as applying for government funding for courses.
- Prepare courses by printing attendance records and packing course materials.
- Send invoices and other relevant documents to clients and participants.
- Perform ad-hoc duties assigned by the manager.
- Minimum Diploma in any discipline.
- At least 2 year(s) of relevant experience in a customer service role.
- Relevant experience in a training centre or customer service-related environment is preferred.
- Strong written and oral communication skills.
- Must be fluent in written and spoken English; fluency in Mandarin is a bonus for liaising with Mandarin-speaking clients.
- Able to work on alternate Saturday mornings (approx. 3 hours).
- An estimated salary of SGD $45,000 - $60,000 per annum.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
The SINGAPORE EMERGENCY RESPONDER ACADEMY is a leading provider of emergency response training and education. We are committed to excellence and strive to make a positive impact in the community. If you share our vision and values, we encourage you to apply for this exciting opportunity.
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