Customer Service Representative

1 week ago


Singapore SINGAPORE EMERGENCY RESPONDER ACADEMY Full time
Job Title: Customer Service Executive

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Executive at the SINGAPORE EMERGENCY RESPONDER ACADEMY. The successful candidate will be responsible for delivering exceptional customer experiences and ensuring timely resolution of client queries.

About the Role
  • This is an excellent opportunity for someone with strong communication skills to provide top-notch service to clients across various channels, including phone, email, and digital platforms.
  • The ideal candidate will have a minimum Diploma in any discipline and at least 2 years of relevant experience in a customer-facing role.
Responsibilities
  1. Handle customer interactions over phone, counter, email, and other digital channels, providing timely and professional responses to their inquiries and requests.
  2. Deliver excellent customer service experiences by resolving issues efficiently and effectively.
  3. Manage payment collections and related administrative tasks, such as applying for government funding for courses.
  4. Prepare courses by printing attendance records and packing course materials.
  5. Send invoices and other relevant documents to clients and participants.
  6. Perform ad-hoc duties assigned by the manager.
Requirements
  • Minimum Diploma in any discipline.
  • At least 2 year(s) of relevant experience in a customer service role.
  • Relevant experience in a training centre or customer service-related environment is preferred.
  • Strong written and oral communication skills.
  • Must be fluent in written and spoken English; fluency in Mandarin is a bonus for liaising with Mandarin-speaking clients.
  • Able to work on alternate Saturday mornings (approx. 3 hours).
What We Offer
  • An estimated salary of SGD $45,000 - $60,000 per annum.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us

The SINGAPORE EMERGENCY RESPONDER ACADEMY is a leading provider of emergency response training and education. We are committed to excellence and strive to make a positive impact in the community. If you share our vision and values, we encourage you to apply for this exciting opportunity.



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