Program Manager Integrated Learning

2 months ago


Singapur, Singapore Microsoft Full time

About the Role

We are seeking a highly skilled Program Manager to join our Cloud Operations + Innovation Learning team at Microsoft. As a key member of our team, you will play a critical role in establishing technical training delivery, workforce training needs analysis, and engaging your team in procedural change management activities in support of our datacenters.

Key Responsibilities

  • Collect, organize, and correlate data from training and program metrics to identify learning needs across the business and areas of opportunities to improve learning offerings.
  • Provide support for vendor teams to assist in organizing meaningful and connected Key Results and Performance Indicators that support broader business goals.
  • Collaborate with a global team working to integrate existing and proposed learning solutions to meet emerging business needs.
  • Provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training managers.
  • Promote solutions for learning offerings to drive awareness, demand, and consumption of resources across the workforce.
  • Collaborate with and share global perspectives with regional leadership and program managers and organize resources to drive effective training programs across Data Centers.

Requirements

  • Bachelor's Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, or critical environments/facilities experience OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Preferred Qualifications

  • 2+ years experience driving operational programs with technical PM's, business managers, operations managers, and executives across the full spectrum of a Global operations organization.
  • Familiarity with business metrics and measuring impact through data systems.
  • 2+ years collaborating across multi-layered organizations with numerous supporting functions for an operational workforce.
  • Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management.
  • Operational Planning & Project Management: structured thinking and planning, with a bias for execution.
  • Skilled in Microsoft Power Apps and Powerbi.

About Microsoft

Microsoft's Cloud Operations & Innovation is the engine that powers our cloud services. As a key member of our team, you will perform a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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