E-commerce Operations Manager

23 hours ago


Singapore BUNNYSHOP PTE. LTD. Full time
About the Role

We are seeking a highly skilled E-commerce Operations Executive to join our team at Bunnyshop PTE. LTD. As an E-commerce Operations Executive, you will be responsible for overseeing the day-to-day operations of our e-commerce stores, ensuring smooth execution of daily operational activities related to order fulfillment, inventory management, logistics, admin, and customer support.

Key Responsibilities
  • Lead the Operation Assistant Team to achieve target platform metrics and maintain good platform gradings of our online stores.
  • Manage after-sales operations, engage with customers to reduce exchange, return, or refund cases, and lead the settling of platform disputes.
  • Manage online operations of our stores on various platforms, stay up-to-date with platform policies, and liaise closely with platform managers.
  • Improve customer support operations, optimize chat response content and frequency, and manage manpower scheduling for round-the-clock customer support.
Requirements
  • At least 1 year experience managing e-commerce platforms or in a leadership role.
  • Good communication skills and customer orientation.
  • Independent and flexible in taking on new tasks.
  • Able to commit 1 year or more.
  • Diploma and above.
Company Perks
  • Performance Bonus
  • Work Life Balance (no overtime required)
  • Young & Vibrant Team
  • Fun Product Category
  • Opportunity To Learn How To Grow & Run A Business
About Us

Bunnyshop is a Kids Wearables Tech company. Our bestselling products – Angel Watch and Buddy Watch – is the Number #1 Kids Smart Watch brand in Singapore. We are looking for driven and committed candidates to join our growing team.



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