Customer Service Ambassador for Healthcare Facility
3 days ago
Job Overview
We are seeking a skilled Customer Service Ambassador to provide exceptional patient assistance at our healthcare facility.
Key Responsibilities:
- Visit newly admitted patients and maintain confidentiality at all times.
- Conduct regular ward visits to ensure patient well-being, address requests, and gather feedback or complaints.
- Provide service recovery for potential feedback or complaints addressed.
- Redirect patients based on mitigating routes during renovation phases or lift prioritization using an emergency matrix.
- Evaluate issues beyond scope for service recovery and escalate them to the Service Executive.
- Track and report patients who received service recovery.
Requirements:
- 1-2 years of experience in healthcare and customer service.
- Vaccinations required: COVID, Tdap, Varicella, MMR, Hep B.
- Candidates must be up-to-date on vaccinations before commencement; claims will be made after three months of service.
Compensation and Benefits
The estimated monthly salary is $2700. This role offers excellent opportunities for growth and development in the healthcare industry.
About Our Company
At Recruit Express Pte Ltd, we pride ourselves on providing top-notch recruitment services to match talented professionals with fulfilling career opportunities.
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