Customer Service Ambassador for Healthcare Facility

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time

Job Overview

We are seeking a skilled Customer Service Ambassador to provide exceptional patient assistance at our healthcare facility.

Key Responsibilities:

  • Visit newly admitted patients and maintain confidentiality at all times.
  • Conduct regular ward visits to ensure patient well-being, address requests, and gather feedback or complaints.
  • Provide service recovery for potential feedback or complaints addressed.
  • Redirect patients based on mitigating routes during renovation phases or lift prioritization using an emergency matrix.
  • Evaluate issues beyond scope for service recovery and escalate them to the Service Executive.
  • Track and report patients who received service recovery.

Requirements:

  • 1-2 years of experience in healthcare and customer service.
  • Vaccinations required: COVID, Tdap, Varicella, MMR, Hep B.
  • Candidates must be up-to-date on vaccinations before commencement; claims will be made after three months of service.

Compensation and Benefits

The estimated monthly salary is $2700. This role offers excellent opportunities for growth and development in the healthcare industry.

About Our Company

At Recruit Express Pte Ltd, we pride ourselves on providing top-notch recruitment services to match talented professionals with fulfilling career opportunities.



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