Healthcare Service Ambassador
3 days ago
Job Title: Healthcare Service Ambassador
About Us: At HEADHUNTERS HQ PTE. LTD., we are committed to delivering exceptional healthcare services to our patients and partners.
Salary: We offer a competitive salary of SGD 50,000 - 65,000 per annum, depending on experience.
Job Description:
Key Responsibilities:- Serve as the primary point of contact for patients, external partners, and internal operations, ensuring seamless communication and coordination.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries, minimizing waiting times and maximizing clinic revenue.
- Provide excellent customer service, addressing inquiries and concerns promptly and professionally, building trust and loyalty with patients and partners.
- Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes, driving business growth and excellence.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports, facilitating data-driven decision-making and continuous improvement.
- Actively promote clinic services through effective communication and cross-selling techniques, increasing brand awareness and market share.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue, driving business growth and profitability.
- Minimum 2 years of customer service or telemarketing experience, with a proven track record of delivering excellent results and exceeding targets.
- Preferred to be in the retail or healthcare industry, with a strong understanding of the sector's dynamics and challenges.
- Prior experience in a healthcare, clinic, massage, or spa setting is preferred, demonstrating a deep understanding of the industry and its nuances.
- Passion for Traditional Chinese Medicine (TCM) or the healthcare industry, with a genuine interest in making a positive impact on people's lives.
- Strong customer focus, self-motivation, and sales-oriented mindset, with the ability to work independently and as part of a team.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with patients, partners, and colleagues.
- Strong multitasking, prioritization, and independent work abilities, with the capacity to handle multiple tasks and responsibilities simultaneously.
- Proficiency in Microsoft Office and Google Suite applications, with a high level of technical competence and adaptability.
- Bilingual proficiency is required due to Chinese-speaking customers, with the ability to communicate effectively in both English and Mandarin.
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