Technical Support Specialist

5 days ago

Singapore FLINTEX CONSULTING PTE. LTD. Full time
Job Description

The Technical Support Specialist - Unified Communications role at FLINTEX CONSULTING PTE. LTD. is a key position that requires exceptional technical skills, strong communication abilities, and a passion for delivering high-quality support to end-users.

Responsibilities:
  • Provide expert-level technical assistance to ensure seamless operation of unified communications systems, including video conferencing, telephony, and audio visual solutions.
  • Conduct thorough analysis of complex technical issues, identify root causes, and implement effective resolutions to minimize downtime and maximize system uptime.
  • Develop and maintain in-depth knowledge of IP-based unified communication, telephony, audio visual, and video conferencing technologies to stay ahead of industry trends and advancements.
  • Prioritize and manage multiple technical incidents and requests from customers, ensuring timely resolution and exceeding customer satisfaction expectations.
  • Collaborate with internal stakeholders to provide training, guidance, and support on unified communications systems, software applications, and network infrastructure.
  • Stay current with emerging technologies, best practices, and industry standards to continuously improve technical expertise and contribute to the development of new processes and procedures.
Requirements:
  • A strong foundation in IT, with a focus on unified communications, networking, and hardware/software troubleshooting.
  • Excellent analytical and problem-solving skills, with the ability to think critically and make informed decisions under pressure.
  • Exceptional communication and interpersonal skills, with experience in working with diverse teams and stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage competing demands.
  • A proven track record of providing high-quality technical support, with a focus on customer satisfaction and continuous improvement.
Benefits:
  • A competitive salary range of SGD $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan.
  • Ongoing professional development opportunities, including training, certification programs, and access to industry-leading technology and tools.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and growth.

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