Visionary Business Operations Leader

2 days ago


Singapore CHUBB ASIA PACIFIC PTE. LTD. Full time
About the Role
Chubb Asia Pacific PTE. LTD. seeks an accomplished Business Operations Leader to drive operational excellence and service distinction across New Business and Underwriting functions. As a key member of our leadership team, you will be responsible for designing and implementing strategic plans to enhance efficiency, effectiveness, and customer satisfaction.

Key Responsibilities
The successful candidate will oversee the end-to-end process design, customer journey mapping, and digitization initiatives to improve the new business and underwriting value chain. You will develop and own the operational strategy, identifying areas for improvement, and championing platform changes to deliver desired outcomes. Additionally, you will be responsible for delivering high-quality day-to-day service, maturing operational standards, and overseeing regular reporting against KPIs/SLAs.

Requirements
To excel in this role, you will need a strong track record of leading consumer operations teams and driving process improvement within retail-oriented financial services, preferably insurance. Excellent stakeholder management skills, experience working with matrix environments, and a personal drive to achieve significant change are essential. A professional demeanor, executive presence, and very proficient MS Excel and PowerPoint skills are also required.

What We Offer
We offer a competitive salary range of SGD 120,000 - 180,000 per annum, commensurate with experience, and a comprehensive benefits package including medical insurance, retirement savings plan, and paid time off.

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