Fine Dining Director of Guest Experience

12 hours ago

Singapore beBeeHospitality Full time $90,000 - $120,000

We are seeking a seasoned leader to oversee the operations of our fine dining establishment. The successful candidate will be responsible for delivering exceptional guest experiences and maintaining high standards of hospitality, ambiance, and brand integrity.

Key Responsibilities:

  • Guest Experience & Hospitality:
    • Manage all aspects of guest interactions, from reservations to post-dining follow-ups, anticipating guest needs and accommodating special requests.
  • Service Operations & Quality Control:
    • Supervise front-of-house activities and conduct regular pre-shift briefings to align the team on daily menus, special ingredients, and guest preferences.
  • Team Leadership & Training:
    • Recruit, train, and mentor service staff, providing ongoing performance feedback, coaching, and skill development to foster a positive work environment.
  • SOP Compliance & Continuous Improvement:
    • Uphold and enforce all SOPs related to fine dining service, cleanliness, and safety, ensuring full compliance with local regulations.
    • Identify areas for operational improvements and collaborate with management to implement enhancements or new policies.
  • Brand & Image Management:
    • Act as a key brand ambassador, cultivating strong relationships with customers, media guests, and industry partners.
    • Represent the brand at industry events, tastings, or other networking opportunities as needed.
  • Reporting & Collaboration:
    • Provide regular reports to upper management on service metrics, guest feedback, and staff performance.
    • Collaborate with the Head Chef and Board of Directors on menu updates, special events, and marketing initiatives.
    • Contribute to planning exclusive chef's table experiences, private dining functions, or themed tastings.

Qualifications & Skills:

  • Diploma or Bachelor's degree in Hospitality Management, Culinary Arts, or a related field (preferred but not mandatory with equivalent experience).
  • Minimum 5 years of supervisory experience in an upscale or fine dining environment, with a focus on Japanese or omakase-style cuisine highly desirable.
  • Demonstrated track record of managing premium guest experiences and leading FOH service teams.
  • Proficiency with reservation systems and POS software.
  • Knowledge of Japanese ingredients, sake, and wine pairing fundamentals.
  • Strong customer service orientation with attention to detail and a passion for creating memorable dining experiences.
  • Ability to remain composed under pressure, effectively resolving guest concerns or operational issues.
  • Adaptability to evolving menu offerings, seasonal ingredients, and market trends.

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