Bilingual Customer Support Specialist

6 days ago


Singapur, Singapore The LEGO Group Full time

Customer Support Specialist - LEGO Group

Are you enthusiastic about fostering connections with clients and delivering outstanding support? The LEGO Group is seeking dynamic individuals proficient in both Japanese and English to become part of our customer support team.

Position Summary

In the role of Customer Support Specialist, you will engage with customer inquiries in both languages, creating a friendly and interactive experience while efficiently addressing concerns using customer relationship management tools. You will embody the LEGO brand and work varied hours to ensure exceptional service delivery.

Primary Duties

  • Interact with customers in professional Japanese and English
  • Establish strong rapport with clients
  • Resolve product-related inquiries utilizing CRM systems
  • Adapt to flexible working hours to maintain high service standards
  • Embody the distinctive voice of the LEGO brand
  • Manage tasks effectively to meet customer needs

Qualifications

  • Previous experience in customer service roles is advantageous
  • Competent computer skills
  • Excellent interpersonal and analytical skills
  • Detail-oriented with the ability to multitask
  • Ability to thrive in a fast-paced environment
  • Fluency in professional Japanese and English

Perks

  • Family Care Leave
  • Comprehensive life and disability insurance
  • Access to wellness programs and initiatives
  • Employee discounts on LEGO merchandise
  • Performance-based bonus opportunities
  • Hybrid work arrangements for office roles


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