Senior Regional Service Delivery Executive, ASEAN

3 weeks ago


Singapore BSI Full time

We are seeking an experienced Senior Regional Service Delivery Executive to lead our team in ASEAN.

The successful candidate will be responsible for developing a client services hub to support business growth and efficient delivery in the region.

A strong track record in management system and customer service management is essential, with at least 15 years of experience in a similar role.

Key responsibilities include:

  • Developing an operations resource requirements plan to meet business and customer needs efficiently and effectively;
  • Managing the operational interface between client services, sales, finance, technical, and business sectors;
  • Owning the creation and dissemination of short and long-term baseload forecasts and delivery plans;
  • Implementing planning processes to balance workload across internal and external resources;
  • Ensuring multidisciplinary skills and training for client services officers to function across all sectors in ASEAN.

The ideal candidate will have strong leadership and problem-solving skills, with excellent communication and organizational abilities. Fluency in English is required, and experience in managing customer service teams across multiple locations is preferred.

In return, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

BENEFITS

We offer a comprehensive benefits package, including:

  • A competitive salary range of $120,000 - $180,000 per annum;
  • A performance-based bonus scheme;
  • Opportunities for professional development and career growth;
  • A supportive and collaborative work environment.

Career Development Opportunities

We believe in investing in our people's careers and providing opportunities for growth and development. As a Senior Regional Service Delivery Executive, you will have access to:

  • Regular training and development programs;
  • Mentorship and coaching from experienced colleagues;


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