Senior Regional Service Delivery Executive, ASEAN
3 weeks ago
We are seeking an experienced Senior Regional Service Delivery Executive to lead our team in ASEAN.
The successful candidate will be responsible for developing a client services hub to support business growth and efficient delivery in the region.
A strong track record in management system and customer service management is essential, with at least 15 years of experience in a similar role.
Key responsibilities include:
- Developing an operations resource requirements plan to meet business and customer needs efficiently and effectively;
- Managing the operational interface between client services, sales, finance, technical, and business sectors;
- Owning the creation and dissemination of short and long-term baseload forecasts and delivery plans;
- Implementing planning processes to balance workload across internal and external resources;
- Ensuring multidisciplinary skills and training for client services officers to function across all sectors in ASEAN.
The ideal candidate will have strong leadership and problem-solving skills, with excellent communication and organizational abilities. Fluency in English is required, and experience in managing customer service teams across multiple locations is preferred.
In return, you can expect a competitive salary range of $120,000 - $180,000 per annum, depending on experience.
BENEFITS
We offer a comprehensive benefits package, including:
- A competitive salary range of $120,000 - $180,000 per annum;
- A performance-based bonus scheme;
- Opportunities for professional development and career growth;
- A supportive and collaborative work environment.
Career Development Opportunities
We believe in investing in our people's careers and providing opportunities for growth and development. As a Senior Regional Service Delivery Executive, you will have access to:
- Regular training and development programs;
- Mentorship and coaching from experienced colleagues;
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