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Collection Supervisor

2 months ago

Singapore DCS CARD CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Collection Supervisor to join our team at DCS CARD CENTRE PTE. LTD. As a key member of our operations team, you will be responsible for supervising external vendors, managing portfolios, and handling customer complaints.

Key Responsibilities
  • Supervise and manage external vendors to ensure high-quality service delivery.
  • Take charge of external agencies portfolios, including assignment and recall of accounts.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Prepare monthly updates and reports for management.
  • Assist with operational matters within the team.

Requirements
  • Minimum 1 year of work experience in collection at the supervisory level.
  • Proficient in Microsoft Office.
  • Fast learner with ability to familiarize with company systems and processes.
  • Excellent communication and negotiation skills.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.