Hotel Operations Specialist
3 days ago
We are seeking a highly motivated and customer-focused Hotel Operations Specialist to join our team at Grand Park City Hall.
Our hotel is a sustainable sanctuary of modern comfort that takes pride in delivering exceptional service to our guests. As a Hotel Operations Specialist, you will play a vital role in ensuring the smooth operation of our front desk and crystal club.
About the Role:
- To perform daily operations of the front desk and crystal club, including check-in, check-out, currency exchange, room changes, audit balances, and daily reports.
- To provide excellent customer service to all guests, including offering room orientation and assisting with queries.
- To liaise with the Guest Services Manager or Executive regarding any complaints and assist walk-in guests with alternative accommodation when necessary.
- To maintain accurate records of guest information and communicate with other departments as required.
- To attend shift briefings and ensure effective handover and takeover of shifts.
Requirements:
- A minimum of 1 year of experience in a F&B-related field.
- Outgoing, meticulous, and service-oriented individuals who can work well in a team environment.
What We Offer:
A competitive salary of SGD $40,000 - SGD $60,000 per annum, depending on experience, plus benefits and opportunities for career growth.
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