Hotel Operations Specialist

3 days ago


Singapore GRAND PARK CITY HALL Full time
Grand Park City Hall Job Opportunity

We are seeking a highly motivated and customer-focused Hotel Operations Specialist to join our team at Grand Park City Hall.

Our hotel is a sustainable sanctuary of modern comfort that takes pride in delivering exceptional service to our guests. As a Hotel Operations Specialist, you will play a vital role in ensuring the smooth operation of our front desk and crystal club.

About the Role:

  • To perform daily operations of the front desk and crystal club, including check-in, check-out, currency exchange, room changes, audit balances, and daily reports.
  • To provide excellent customer service to all guests, including offering room orientation and assisting with queries.
  • To liaise with the Guest Services Manager or Executive regarding any complaints and assist walk-in guests with alternative accommodation when necessary.
  • To maintain accurate records of guest information and communicate with other departments as required.
  • To attend shift briefings and ensure effective handover and takeover of shifts.

Requirements:

  • A minimum of 1 year of experience in a F&B-related field.
  • Outgoing, meticulous, and service-oriented individuals who can work well in a team environment.

What We Offer:

A competitive salary of SGD $40,000 - SGD $60,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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