Customer Service Associate Manager

3 days ago


Singapore This Is An IT Support Group Full time
Job Title: Customer Service Associate Manager

We are seeking a highly skilled and experienced Customer Service Associate Manager to join our team. The successful candidate will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities:
  • Lead a team of customer service representatives.
  • Respond to customer inquiries and resolve issues promptly.
  • Provide guidance to staff on customer service techniques.
  • Develop and implement customer service strategies.


Requirements:
  • Minimum 2 years of experience in customer-facing roles.
  • Strong leadership and communication skills.
  • Experience in managing teams.
  • Basic knowledge of CRM software.


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