IT Systems Engineer

2 weeks ago


Singapore OMNIVISION TECHNOLOGIES SINGAPORE PTE. LTD. Full time
About the Opportunity

The IT Engineer provides technical support to employees and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration, virtualization, and Microsoft technologies are required. Prior experience supporting L1 and L2 requests in IT would be beneficial for this position.

Key Responsibilities
  • Oversee and execute system-based projects, automate manual processes, and create system documentation & diagrams.
  • Strategic Infrastructure Management: Administer and maintain the Server environment and VDI infrastructure, ensuring optimal performance and scalability.
  • Incident Resolution and Technical Escalations: Act as a point of escalation for complex technical issues, leveraging advanced troubleshooting skills to swiftly diagnose and resolve incidents.
  • Advanced Problem Analysis and Resolution: Conduct in-depth analysis of system problems, employing sophisticated diagnostic techniques to implement effective solutions.
  • Comprehensive Documentation and Knowledge Management: Develop and maintain comprehensive documentation to streamline troubleshooting processes and enhance team collaboration.
  • Root Cause Analysis and Problem Management: Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures.
  • Proactive Performance Monitoring and Security Compliance: Utilize advanced monitoring tools to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to security standards.
  • Change Management and Risk Mitigation: Plan, coordinate, and execute system software upgrades, patches, and firmware updates, evaluating risks and impacts to minimize disruptions.
  • Effective Communication and Stakeholder Engagement: Interface with IT management, end-users, and departmental teams to communicate feedback and share insights.
Requirements
  • BS degree or equivalent experience.
  • 8 + years of advanced experience as a IT Administrator or Engineer with hands-on experience in servers, virtualization, and storage.
  • Active Directory (AD) & Domain Controller Administration, DNS, and GPO management in a multi-site environment.
  • Building and administering Windows/Linux servers and accompanying infrastructure, maintaining capacity and performance in an enterprise environment.
  • Candidates must possess experience with both Windows and Linux mixed environments.
  • Experience with Infrastructure – virtual environment, VDI, Citrix Netscalar, Backup & Restore, disaster recovery, and business continuity.
  • Hardware: Dell MX7000 Chassis and MX700 series blade configuration, PowerEdge rack servers.
  • Storage: NFS and ISCSI storage concepts, Cronjobs, and rSync functionality.
  • Networking: TCP/IP, VLAN, DNS, Load Balancing, and security concepts.
  • Virtualization: VMware 7 and above and Citrix Storefront.
  • Transferable Skills: Communication, ability to work with a diversity of people, ability to plan and organize, time management, analytical problem solving, Project Management, and customer service skills.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies and processes.
  • Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.

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