Master Control Room Operator
1 month ago
We are seeking an experienced Master Control Room Operator to join our TV Support & Operations team in Singapore. As a key member of our global MCR team, you will be responsible for the technical assessment, coordination, and supervision of incoming news feeds and transmission of news coverage to Reuters video products.
Key Responsibilities- Technical supervision and configuration of video/audio signals from linear and file-based sources
- Continuous assessment of signal qualities to ensure high technical standards
- Preparation, testing, and deployment of equipment for field operations
- Proactive health checks to confirm functionality of key systems and first-level fault diagnosis
- Effective liaison with support teams globally to address service-affecting issues
- Review and optimization of operational protocols to meet business needs
- Production of high-quality operational documentation and training materials
- Maximization of service quality and efficiency for internal/external customers
You will be a fit for this role if you have:
- Good knowledge of video signal formats and standards, conversion techniques, and file transmission methods
- Familiarity with modern IP protocols for video transport and relationship to cloud
- Quality assessment skills to supervise TV operations to a high technical standard
- Good levels of situational awareness and ability to work efficiently under pressure
- Good written/verbal communication skills for clear flow of detailed information
- Willingness to assist in all areas of the operation and ability to work independently and as part of a team
- Excellent understanding of customer requirements and ability to adopt the most appropriate approach
Thomson Reuters is the world's largest multimedia news provider, committed to the Trust Principles of independence, integrity, and freedom from bias. We provide trusted intelligence that powers humans and machines to make smart decisions, supplying business, financial, national, and international news to professionals via desktop terminals, the world's media organizations, industry events, and directly to consumers.
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Master Control Room Operator
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