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Hospitality Lead

2 weeks ago

Singapore Commonwealth Concepts Pte. Ltd. Full time

Company Overview:

Commonwealth Concepts Pte. Ltd. is a leading provider of exceptional dining experiences, dedicated to delivering outstanding quality and service.

Job Summary:

We are seeking a highly skilled and experienced Hospitality Lead to join our team, responsible for providing exceptional customer service, overseeing food and beverage operations, and maintaining high standards of quality and safety.

About the Role:

  • Deliver exceptional customer service to all guests, ensuring a welcoming and enjoyable experience.
  • Oversee food and beverage operations, including taking reservations, enquiring about visitor purposes, and presenting menus.
  • Take food and beverage orders, repeat orders to guests, and inform them of estimated serving times.
  • Lead a team of servers, assigning tasks, and ensuring seamless service delivery.
  • Process payments and check bills promptly, maintaining a clean and efficient Point-of-Sale system.
  • Maintain inventory levels, checking stocks consistently and accurately.
  • Implement plans to deliver excellent service, adhering to Food & Beverage Safety and Hygiene policies.
  • Escalate guest complaints to duty managers if unable to resolve issues directly.

Benefits:

We offer a comprehensive benefits package, including medical benefits, company insurance, free staff meals, dental benefits, and opportunities for career growth and development.