Capacity Planning and Resource Efficiency Specialist

5 days ago

Singapore beBeeOptimization Full time $150,000 - $200,000
Job Description

Overview

Resource Optimization and Capacity Planning Lead

As a seasoned professional, you will lead the end-to-end capacity planning process across our organization, ensuring alignment with business forecasting principles and operational demands.

The successful candidate will be responsible for designing and refining planning workflows to improve forecasting accuracy and granularity, integrating best practices and continuous improvement methodologies.

Additionally, they will partner closely with cross-functional stakeholders to align capacity plans with business priorities, balancing quality, cost, and operational agility.

Responsibilities:

  • Lead the development of scalable frameworks to improve resource utilization and drive productivity across internal and partner teams.
  • Champion the systematic capture and centralization of planning data and actual data — including headcount, cost, volume, and average handle time.
  • Monitor key metrics regularly and develop actionable insights and interventions when performance deviates from target ranges.

Requirements:

  • Minimum 5 years of experience in capacity planning, workforce management, operations strategy, or related roles, ideally within a high-volume, data-driven environment.
  • At least 3 years of team management experience, including leading, mentoring, and scaling high-performing, cross-functional teams.
  • Proven ability to lead complex planning initiatives aligned with business strategy and operational execution.
  • Strong quantitative and analytical skills for forecasting, scenario modeling, and performance improvement.
  • Exceptional organizational and communication skills to convey plans and influence decision-making at all levels.

Benefits:

  • Join a dynamic and innovative organization that inspires creativity and brings joy.
  • Work with a diverse team that values curiosity, humility, and teamwork.
  • Enjoy a collaborative and inclusive work environment that supports diversity and inclusion.

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