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Financial Transaction Resolution Manager

1 week ago

Singapore Bitget Wallet Full time

Our Mission

We aim to support the growth of the digital assets industry, providing secure, efficient, and smart transactions for our users.

Our mission represents the future of finance, and we are committed to empowering it through seamless fiat transaction processes.

Job Responsibilities

In this role, you will be responsible for overseeing daily operations as a Fiat Customer Support Team Leader, including managing workflows, ensuring service quality, coaching team members, and collaborating with internal departments to enhance fiat transaction processes.

  • Supervise and guide the fiat customer support team to handle customer inquiries, disputes, and transaction issues efficiently.
  • Collaborate with banking partners and payment providers to troubleshoot complex issues.
Key Qualifications

To succeed in this role, you must have:

  • Proven experience in fiat payment processing, banking, or financial services customer support.
  • Strong analytical skills with experience in KPI tracking and reporting.
  • Ability to handle escalations and communicate effectively with internal and external parties.
Become Part of Our Team

Join us at Bitget Wallet and contribute to shaping the future of finance through our commitment to seamless fiat transaction processes.