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Cryptocurrency Transaction Specialist

1 week ago

Singapore Bitget Wallet Full time
As a Fiat Customer Support Team Leader, you will play a crucial role in ensuring the smooth operation of our fiat customer support team. Your responsibilities will include managing workflows, providing coaching and mentoring to team members, and collaborating with internal departments to improve fiat transaction processes.

Key Responsibilities:
  1. Supervise and guide the fiat customer support team to ensure efficient handling of customer inquiries, disputes, and transaction issues.
  2. Provide coaching, mentoring, and support to agents to enhance their problem-solving skills and service quality.
  3. Conduct regular team meetings to discuss updates, challenges, and best practices.
  4. Monitor daily support operations to ensure timely responses and resolutions for fiat deposit/withdrawal issues.

Working with Us
We are a fast-growing company with a dynamic and innovative culture. Our team is passionate about delivering exceptional customer experiences and driving business growth through technology and innovation.

About You
We are looking for a highly motivated and experienced professional who shares our passion for delivering exceptional customer experiences and driving business growth. If you have a proven track record in fiat payment processing, banking, or financial services customer support, strong leadership and people management skills, and excellent problem-solving abilities, we want to hear from you