Senior Team Lead

3 weeks ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Job Description

We are seeking a seasoned leader to join our Payment Operations team as a Senior Team Lead, focusing on driving operational excellence for the APAC Regional Service Delivery.

In this role, you will lead a team of high-functioning Payment Operations Team Leads, developing and empowering them to drive optimisation and inspire their teams. You will be responsible for setting strategic direction, ensuring operational KPIs & SLAs are consistently met, and continuously improving them.

Your mission is to add to Wise's pioneering efforts in money transfer and multi-currency banking by:

  • Leading and developing a team of strong Payments Operations Team Leads that are empowered to lead and build operational teams;
  • Driving operational excellence, ensuring operational KPIs & SLAs are consistently met while seeking to continuously improve them;
  • Ensuring the sustainability of your domain, focusing on longer-term operational scalability and efficiency;
  • Providing hands-on guidance and oversight to ensure your Team Leads are setting goals and executing on the most impactful initiatives that align with Product roadmaps and Payment Operations goals;
  • Taking ownership of driving strategic direction within your domain and driving accountability in their delivery, ensuring OKRs and KPIs are consistently met;
  • Working closely with cross-functional teams to ensure your team is operationally resilient and identifying opportunities to improve the customer experience;
  • Influencing product & servicing team roadmaps to ensure consideration and action on improvement opportunities to influence operational scalability;
  • Identifying opportunities to optimize operational inefficiencies, translating them to impactful initiatives;

This role offers a unique opportunity to:

  • Make an Impact - You'll help identify and automate manual processes that complicate our customers' lives, increasing efficiency and driving us towards Mission Zero.
  • Challenge Yourself - You'll work with teams facing big challenges, questioning the norm, and driving change instead of wondering why things happened.
  • Inspire Teams - You'll fuel this revolution with your ideas, knowledge, self-starter attitude, and customer insight, working with product development engineers and other operational teams to solve customer problems.
  • Work Globally - You'll be part of a truly international team, celebrating diversity and inclusivity.
Qualifications

A bit about you:

  • Seasoned leader with minimum 3+ years of experience in a leadership role;
  • Experienced with leading and building operational teams, with a proven track record of delivering results and strong operational metrics;
  • Self-starter with a proven track record of individual ownership, problem-solving, and project execution;
  • Has worked directly with Product and/or Engineering teams to move impactful initiatives;
  • Has worked with a diverse set of cross-functional teams to achieve shared objectives;
  • Data-driven mindset with the ability to set targets, drive analysis, and define KPIs;
  • Team-builder with hands-on leadership style, dedicated to developing and empowering teams, improving procedures and processes, and building strong relationships;
  • Exceptional communicator with excellent verbal and written English skills, capable of effectively communicating across different cultures and influencing stakeholders;
  • Flexible and adaptable to a fast-paced, ambiguous environment, with the ability to handle varied work schedules and occasional travel;
  • Passionate about customer experience, technology, leading people, and building teams, with a genuine drive to make a difference;
  • Customer-focused individual who prioritizes the customer's best interest and cultivates this mindset within their teams;
  • You're comfortable with feedback and being part of a team where ideas are shared and openness is valued;
Salary

The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience.

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