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Business Technology Transformation Specialist
1 week ago
About the Role:
We are seeking a skilled Business Technology Transformation Specialist to join our team. In this role, you will play a pivotal part in defining and driving the development of digital solutions on the APAC Horizon platform.
You will be responsible for managing business processes across various APAC product suites, including Device Protection, Upgrade, Open Market, Trade-In, and Direct to Consumer. You will collaborate closely with internal teams to ensure that technology solutions align with overall business objectives and strategies.
The ideal candidate will have demonstrated expertise in Business Process Management across enterprise products/services, including device protection, upgrade, supply chain processes, and IT project management.
Key Accountabilities include owning the business processes (Claims, Upgrade, Trade-In, Work Queues, Finance) across all new products managed by regional APAC and relaying requirements to the APAC Horizon development team.
You will work closely with stakeholders to determine and understand the impact of new products and launches on APAC Horizon Platforms and Applications.
What You'll Bring:
- Bachelor's degree required with a master's degree (or equivalent) in computer science, engineering (all branches), math, or a related field preferred.
- Min 6 years of experience in both business and technical analyst roles preferably on CRM, SCM, Customer facing Web application development, preferably in tech communications or insurance industry.
- Strong analytic skills and understanding of statistical methodologies.
- Able to communicate effectively with external clients and internal teams and manage expectations and demonstrated ability to work as an effective team member.
