Operations Assistant

2 weeks ago


Singapore SERENITY CARD COLLECTION PTE. LTD. Full time
Operations Assistant

Serenity Card Collection PTE. LTD. is seeking a highly skilled Operations Assistant to manage the day-to-day operations of our store. As a key member of our team, you will be responsible for hosting events, managing inventory, handling online sales, and maintaining a welcoming shop environment.

Key Responsibilities:
  • Daily Store Operations: Ensure the shop is clean, organized, and ready for business each day.
  • Event Management: Host events on Monday, Wednesday, and Saturday, and coordinate event setup, manage participants, and ensure smooth operations.
  • Customer Service & Sales: Assist walk-in customers with their purchases and inquiries, manage Shopee collection point for order pickups, and handle card buyback transactions with customers.
  • E-commerce & Inventory Management: Sort and organize inventory to maintain accurate stock levels, pack orders efficiently for e-commerce sales, and manage Q&A and customer service inquiries from online channels.
  • Social Media & Content Creation: Post updates and promotional content on social media platforms, engage with the online community to drive brand presence, and create engaging content to attract customers.
  • Store Maintenance: Perform basic cleaning and tidying of the store to ensure a welcoming atmosphere.
  • Time Management: Utilize non-event days to focus on other tasks such as packing inventory, creating social media posts, and preparing for upcoming events.

Requirements:

  • Strong communication and customer service skills.
  • Experience in retail, e-commerce, or event hosting is preferred.
  • Ability to manage multiple tasks and work independently.
  • Basic understanding of trading card games, especially One Piece TCG, is a plus.
  • Proficiency in using social media platforms and basic computer skills.

Working Hours: Monday to Saturday, with specific hours aligning with shop and event schedules.



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