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Member Experience Manager

2 weeks ago

Singapore Song Consulting Pte Ltd Full time

We are seeking a highly motivated and organized Member Experience Manager to join our team at Song Consulting Pte Ltd. This role will involve building and maintaining strong relationships with existing members, identifying opportunities for upsell and cross-sell, and delivering exceptional customer service.

The ideal candidate will have previous experience in sales, hospitality, or front desk operations, with excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment is essential.

  • Identify and promote additional services, event spaces, and upgraded memberships to existing members.
  • Engage with members to understand their needs and recommend suitable solutions.
  • Support in organizing and marketing community events and networking opportunities.

The successful candidate will be able to work independently and as part of a team, with a positive attitude and proactive problem-solving approach.